Claims & goods-in-transit insurance

What is this about?

This first answer routes the enquiry: a claim goes to the assessors, a cover question goes to the insurance desk. If you are asking about cover rather than reporting a loss, the shipment step is optional.

The shipment and what happened

Describe the goods and the loss. Cover is limited to the value declared when the shipment was booked, and packaging materially affects how a claim is assessed — so both are asked here rather than discovered later.

What evidence do you have?

Tick what you already hold. Nothing here is a blocker — it just tells the assessor what to ask for first.

Claims are assessed against the terms of carriage and the declared value of the shipment. You cannot attach files here — when we come back to you on your claim, reply to that email with your signed POD, purchase invoice and photographs of the damage attached.

Who is claiming?

Where the claims team replies, and anything else that belongs on the file.